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Paintstorm keeps crashing while opening a specific file

Posted: Wed Mar 17, 2021 3:03 pm
by Alyssa1803
Everytime I open a specific file. I get a critical error and then the program crashes. I don't have this problem on other files. How can I open the file without it crashing Paintstorm?
The log is:

WinProc:
onMouseLeftUp
_INTERFACE::sendMessage msg=514 1 2 3
_wnd::getMessage
loadPicture
loadPssFormat

mousex=342
mousey=279
WindowWidth=1920
WindowHeight=1030
CB=18
tool=4
maintool=1
mbuttondown=0

irf infinitytool=0
irf tooloptions=-1
irf somemenu=0
irf curidw=69
irf aw=69
irf curbrprev=0
irf cursheetgroup=0
irf brform_activeitem=0
irf brushesactivegroup=0

brush bristle=0
brush brmode=1
brush mask=0
brush texture=1

CL=16
cd=1
ctrlz_num=0
ctrlz_size=60
numOflayers=19
docWidth=3508
docHeight=4961
docPutx1=0
docPuty1=0
docPutx2=3508
docPuty2=4961

cm=0
curp=0
numofp=0

GPU enable=1
GPU fastmode=0
GPU support=1
GPU tempsunsupport=0
GPU unsupportFunc=1
GPU vorsSupport=1

Thread save psd=0
Thread lock dcl=0

Re: Paintstorm keeps crashing while opening a specific file

Posted: Sun May 09, 2021 1:53 pm
by support
be sure that's there's not CMYK