PSD files crash on loading in new update

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Basiccomic
Posts:4
Joined:Fri May 20, 2016 2:42 pm
PSD files crash on loading in new update

Post by Basiccomic » Mon May 15, 2017 4:13 pm

Recently updated to 2.01 and I'm having a problem.
I use Paintstorm to illustrate a comic and the workflow goes like this: I set the panels out with text in Photoshop CS6 on the Mac, uploading to iCloud. Then I load these PSD files (only about 17Mbs in size) into Paintstorm Studio on my iPad Pro (12" 128Gb). Now every time I try to load one, the whole app crashes.

I've tried rasterising the text layers, that doesn't make any difference. I did notice that Paintstorm was able to load PSD files that it last created from iCloud. Given this, I am able to access my files on the iPad only if I load and them up into Mac Paintstorm and save them first.
It seems an issue with importing Photoshop native PSDs really.

By the way, bug aside, this is a truly epic piece of software. I've been using it every day for a little over a year and it's utterly transformed the way I work.
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support
Site Admin
Posts:1663
Joined:Thu May 07, 2015 1:33 pm

Re: PSD files crash on loading in new update

Post by support » Wed May 17, 2017 9:35 am

Please send us one of this files to info@paintstormstudio.com
We'll test it.
Basiccomic
Posts:4
Joined:Fri May 20, 2016 2:42 pm

Re: PSD files crash on loading in new update

Post by Basiccomic » Sun Jun 11, 2017 1:56 pm

Sent.
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