Critical error when selecting Double Brush 8

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Cosmic_Logan
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Critical error when selecting Double Brush 8

Post by Cosmic_Logan » Tue May 02, 2017 1:45 pm

When selecting Double Brush 8 I get a critical error. Seems to only happen if GPU acceleration is turned on.
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Re: Critical error when selecting Double Brush 8

Post by support » Wed May 03, 2017 1:31 pm

Does anyone have the same error? ...

Try to copy this brush(and their second brush) in the "gpu off" mode and choose a copy at the "gpu on"
Cosmic_Logan
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Re: Critical error when selecting Double Brush 8

Post by Cosmic_Logan » Wed May 03, 2017 5:03 pm

Ok, so turns out I don't know how to reproduce this issue 100%. If it doesn't get critical error it seems it won't until maybe closing and relaunching Paintstorm. Sometimes it crashes, sometimes it doesn't. Sometimes it crashes several times in a row, sometimes it will work fine several times in a row. I don't know why, just seems random.

I copied "Double Brush 8" and after a few attempts I was able to get a critical error when selecting the duplicate. Also I tried clicking other brushes and was able to get critical error on "Textured Brush 20" as well. But I have only been able to get "Textured Brush 20" to critical error twice. No others and I went down that entire category several times. I made a copy of "Textured Brush 20", but in the attempts I made was unable to get critical error selecting the duplicate.

Also I just noticed with GPU acceleration disabled, sometimes drawing a stroke with those brushes causes Paintstorm to hang immediately and indefinitely. No error message, just seems to be trapped in an endless loop or something. Yeah this is also random.

System details:

Paintstorm Studio 64-bit 2.00-040417
Windows 10 64-bit 1703 (Creators Update)

Radeon R9 380 4GB
Crimson ReLive Edition 17.4.4 (latest beta)
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Re: Critical error when selecting Double Brush 8

Post by support » Thu May 04, 2017 9:56 am

You can try to send us log file of this crash.
Cosmic_Logan
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Re: Critical error when selecting Double Brush 8

Post by Cosmic_Logan » Fri May 05, 2017 6:08 am

Just updating this to say log file emailed to info@paintstormstudio.com a day or so ago.
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Re: Critical error when selecting Double Brush 8

Post by support » Tue May 09, 2017 4:03 pm

Caught it!
will be fixed.
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