Adding swatches not working on iPad Pro last version (2.0)

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ega
Posts: 27
Joined: Sat Feb 20, 2016 2:41 pm

Adding swatches not working on iPad Pro last version (2.0)

Postby ega » Fri May 05, 2017 1:21 am

I tried to add new swatches to the custom swatches using Ctrl or Alt hotkey and is not working. I uninstalled the app and then reinstalled the app and the same: not adding new watches. It was working before the update. it is just for the new (last) version (2.0). Maybe I am missing something or the way to add swatches changed. Could you please help me on this issue ??

By the way, excellent app and the last update is really awesome.

Best regards,

ega

Painter and Illustrator

iPad Pro and Apple Pencil
Last edited by ega on Sun Jun 18, 2017 11:57 pm, edited 1 time in total.
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support
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Re: Adding swatches not working on iPad Pro last version (2.0)

Postby support » Tue May 09, 2017 4:02 pm

You can try to change workspace preset or global scale or the scale of swatches panel.
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ega
Posts: 27
Joined: Sat Feb 20, 2016 2:41 pm

Re: Adding swatches not working on iPad Pro last version (2.0)

Postby ega » Tue May 09, 2017 4:29 pm

I followed all your suggestions and still the app doesn't respond to add new swatches.

As I said, before the update I added new swatches to the custom swatches and the app was responding well. After the update, It doesn't work this feature. What else can I do ? Please help on this issue.
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support
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Re: Adding swatches not working on iPad Pro last version (2.0)

Postby support » Wed May 10, 2017 1:22 pm

Hm... you can try to clean reinstall, to do this delete folder "Documents/Paintstorm Studio" manually and restart the PSS shortcut.

also... it could be some tablet issue, did you tried to do it by mouse?
User avatar
ega
Posts: 27
Joined: Sat Feb 20, 2016 2:41 pm

Re: Adding swatches not working on iPad Pro last version (2.0)

Postby ega » Wed May 10, 2017 6:06 pm

Thanks for your answer.

I tried the following:

1. Went to settings and deleted the app and It deleted the app and all the data of this app.
2. Reinstalled the app
3. Turn Off and then Turn On the iPad

After all this actions I opened the app (PSS) and still there is no response adding swatches.

I decided to restore the iPad to factory settings .... and still the same situation.

I think there is nothing wrong with the iPad. All my apps are working fine. And again as I said the app (PSS) was working well before the last update (2.0). Another option is to move back to the previous version, is that possible ? and how can I do that ..

Well, by now a way to create a palette is using the mixer window and wait until the next update to see if this issue is fixed.

Thanks anyway.

ega
Last edited by ega on Wed May 17, 2017 9:23 pm, edited 1 time in total.
Artistic violence
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Joined: Wed Aug 24, 2016 11:11 pm

Re: Adding swatches not working on iPad Pro last version (2.0)

Postby Artistic violence » Sun Jun 18, 2017 8:44 pm

Yes...i notuced adding new swatches is broken with previous update. It would be nice to be able to import aco. files too.
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ega
Posts: 27
Joined: Sat Feb 20, 2016 2:41 pm

Re: Adding swatches not working on iPad Pro last version (2.0)

Postby ega » Sun Jun 18, 2017 11:59 pm

This issue is already fixed in Version 2.02.

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